Frequently Asked Questions
Shipping
Where do Aelean orders ship from?
We stock, pack and fulfill customer orders from 4412 SE Hardwood Ln, Hillsboro, OR 97123, United States.
Where do you ship?
We ship to the 50 United States and the District of Columbia. Special-address destinations such as U.S. territories and APO/FPO/DPO addresses are supported only when checkout accepts the address.
How much is standard shipping?
Standard tracked shipping is free ($0.00).
How long does delivery take?
Orders normally require 1–2 business days for handling and 4–6 business days in transit, for an estimated total of 5–8 business days. Orders placed after 2:00 PM Pacific Time begin processing the next business day.
How do I track an order?
When tracking is available, it is sent in your shipment confirmation email. You can also visit our Track Your Order page.
Returns & Refunds
What is your return window?
You may request an eligible return within 30 days after delivery.
Do you charge return shipping or a restocking fee?
No. Eligible U.S. returns receive a prepaid return label, and we do not charge a restocking fee.
What condition can I return?
For change-of-mind returns, items should be unused and in the original packaging. The item must be unused and returned in its original packaging, without damage, alteration or misuse.
Do you offer exchanges?
Yes, subject to stock availability.
When will my refund be processed?
Approved refunds are issued to the original payment method within 5 business days after we receive and inspect the eligible return. Your payment provider may take additional time to post the credit.
Payments
What currency do you use?
All prices are in USD. Applicable sales tax is calculated at checkout where required.
What payment methods do you accept?
Our Shopify checkout supports the payment methods shown to you at checkout. Depending on eligibility and device, these may include Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay.
Business & Support
Who operates Aelean?
Aelean is operated by AEL DESIGNS LLC, an active Oregon domestic LLC, Registry Number 2462281-91.
How do I contact you?
Email support@aelean.com or call +1 971-339-9323.
Company & Contact Information
- Trading name: Aelean
- Legal entity: AEL DESIGNS LLC
- Oregon Registry Number: 2462281-91
- Entity type: Oregon Domestic Limited Liability Company
- Status: Active
- Registered: September 2, 2025
- Principal place of business: 4412 SE Hardwood Ln, Hillsboro, OR 97123, United States
- Ship-from / fulfillment location: 4412 SE Hardwood Ln, Hillsboro, OR 97123, United States
- Oregon business registry: Oregon Secretary of State business search
- Email: support@aelean.com
- Phone: +1 971-339-9323