Returns & Refunds Policy
We want Aelean customers to be able to shop with confidence. This policy applies to purchases made through aelean.com.
30-Day Return Window
You may request a return within 30 days after delivery. We accept eligible returns for both change-of-mind reasons and product issues.
Eligible Condition
For a change-of-mind return, the item should be unused and in the original packaging, with no material signs of use, damage, alteration or misuse. The item must remain unused and be returned in its original packaging, with included accessories, manuals, tags and parts where applicable.
Free Return Shipping
Eligible U.S. returns are free. Contact us first and we will provide return instructions and a prepaid return shipping label. We do not charge a restocking fee.
How to Start a Return
- Email support@aelean.com with your order number and the item you want to return.
- We will send return instructions and, for an eligible return, a prepaid return label.
- Pack the item securely and return it using the provided instructions.
- Keep your shipment receipt or tracking information until your refund or exchange is completed.
Return address: Aelean Returns / AEL DESIGNS LLC, 4412 SE Hardwood Ln, Hillsboro, OR 97123, United States. Please contact us before sending a return. Returns sent without authorization or identifying order information may be delayed.
Refunds
After we receive and inspect an eligible return, we will issue the approved refund to the original payment method within 5 business days. Your bank, card issuer or payment provider may take additional time to post the credit to your account.
Unless required otherwise by law, expedited or upgraded shipping charges paid at checkout are not refundable after the order has shipped. Standard shipping is free.
Exchanges
Exchanges are accepted within the same 30 days window, subject to stock availability. We may process an exchange directly or ask you to return the original item for a refund and place a new order.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, contact support@aelean.com as soon as reasonably possible and include your order number and, when helpful, photos. We will cover the return cost and provide an appropriate replacement or refund.
Items That Cannot Be Returned for Change of Mind
Unless defective, damaged or incorrectly supplied, we may not accept returns of gift cards, personalized or custom-made items, or sealed hygiene-sensitive goods after the seal has been broken. Any product-specific exception will be disclosed before purchase.
Cancellations Before Shipment
Contact us promptly if you need to cancel an order. If the order has not shipped, we will make reasonable efforts to cancel it. If it has already shipped, the return policy above applies.
Company & Contact Information
- Trading name: Aelean
- Legal entity: AEL DESIGNS LLC
- Oregon Registry Number: 2462281-91
- Entity type: Oregon Domestic Limited Liability Company
- Status: Active
- Registered: September 2, 2025
- Principal place of business: 4412 SE Hardwood Ln, Hillsboro, OR 97123, United States
- Ship-from / fulfillment location: 4412 SE Hardwood Ln, Hillsboro, OR 97123, United States
- Oregon business registry: Oregon Secretary of State business search
- Email: support@aelean.com
- Phone: +1 971-339-9323