Shipping & Delivery Policy
This Shipping & Delivery Policy applies to orders placed through aelean.com, operated by AEL DESIGNS LLC (Oregon Registry No. 2462281-91).
Where Orders Ship From
We stock, pack and fulfill customer orders from our business location at 4412 SE Hardwood Ln, Hillsboro, OR 97123, United States. Orders placed on Aelean are dispatched from this U.S. location.
Where We Deliver
We offer delivery throughout the 50 United States and the District of Columbia. Delivery to U.S. territories, APO/FPO/DPO addresses, or other special-address formats is available only when the address is accepted at checkout; transit time may vary.
Standard Shipping
| Service | Cost | Handling Time | Transit Time | Estimated Total |
|---|---|---|---|---|
| Standard Tracked Shipping | FREE ($0.00) | 1–2 business days | 4–6 business days | 5–8 business days |
Business days are Monday through Friday, excluding U.S. federal holidays. Orders received before 2:00 PM Pacific Time on a business day begin processing that day. Orders received after the cutoff, or on weekends or holidays, begin processing on the next business day.
Tracking
When your order ships, we will send a shipment confirmation email with the available tracking information. Carrier selection may vary by destination, parcel size and service availability.
Delivery Estimates
Delivery estimates are not guarantees. Severe weather, carrier disruption, peak-season volume, inaccessible addresses and other circumstances outside our reasonable control may affect delivery.
If We Cannot Ship on Time
If we learn that we cannot ship within the time we stated for your order, we will contact you with an updated estimate and the option to accept the delay or cancel the unshipped order for a full refund.
Incorrect or Incomplete Address
Please review your shipping address before submitting your order. If you notice an error, contact support@aelean.com as soon as possible. We will try to correct the address before shipment, but we cannot guarantee changes after an order has entered fulfillment or been handed to the carrier.
Lost, Damaged or Misdelivered Packages
If tracking appears incorrect, your package is significantly delayed, or your order arrives damaged, contact us at support@aelean.com with your order number. We will investigate and, where appropriate, provide a replacement or refund.
Company & Contact Information
- Trading name: Aelean
- Legal entity: AEL DESIGNS LLC
- Oregon Registry Number: 2462281-91
- Entity type: Oregon Domestic Limited Liability Company
- Status: Active
- Registered: September 2, 2025
- Principal place of business: 4412 SE Hardwood Ln, Hillsboro, OR 97123, United States
- Ship-from / fulfillment location: 4412 SE Hardwood Ln, Hillsboro, OR 97123, United States
- Oregon business registry: Oregon Secretary of State business search
- Email: support@aelean.com
- Phone: +1 971-339-9323